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FAQs

Interested in joining us for a class? We got you, mama. Here is everything you need to know.

                                                                        New Member Information

Virtual Workouts!

Virtual Workouts

Frequently Asked Questions

Where is the Virtual Studio?

Wherever you are with an internet connection! We will be using the web-based Zoom meeting platform to offer real-time workouts and opportunities for connection. It was important to us that everyone be able to see one another’s faces and chat with each other before and after the workout as we do during live classes. You will need a computer with a web browser or a mobile device with the Zoom app. We recommend using a computer or tv screen to most easily follow along with the workout.

How do I get access to Virtual Studio class?

* Enroll at least 30 minutes before class time using the Pike13 app or at piedmont.fit4mom.com/schedule.

* The password protected zoom link it sent out every Sunday in the Member's Only Newsletter.

* Approximately 5 minutes before class, the instructor will open the virtual studio to allow time for chatting prior to the start of class. We recommend using a computer or tv screen to most easily follow along with the workout.

* Please allow yourself extra time before your first class to become familiar with the Zoom platform.

* Locate your audio/video buttons so that you can turn them on and off as requested/desired.

* Explore different views available to you. We recommend the Gallery view when we are chatting informally and the Full Screen Active Speaker view during the workout.

What should I do with my kiddo during class?

We will engage kiddos as much as possible during virtual classes. You might try one or many of the following ideas at different parts of the workout if your kiddo is present:

* Kiddo in stroller, car seat carrier, floor mat, on couch, or any "special seat"

* “Working out” next to you on their own mat

* Coloring Books, books, puzzles, stickers, craft, play-doh, novelties you don’t dish out often

* Breakfast/Snacks that take a long time to eat

* Scavenger hunt ("can you find mommy and blue dinosaur?")

* Send them outside for a nice long walk with your partner

What if my kiddo interrupts me?

It’s ok! Our kiddos will need to get used to this new normal, so be flexible! Calmly take a few minutes to engage with them and try something you haven’t tried yet from the above list. You’ll be muted during the workout, so we won’t hear you or them, and you’re welcome to turn off your video at any time if needed. Jump back in when you can, even if it’s just for the final three deep breaths and hangout/coffee chat to follow!

What will I need for class?

For Every Class:

* Approximately 6’ x 6’ space

* Water

* Exercise Mat or Towel

* Resistance Tube Band, hand weights, or any equally weighted handheld objects

* Sweat Towel

* Background music (optional)

* Kid entertainment (if awake)

Additional Items for Stroller Barre:

* Core Ball (sub: balloon, kid’s ball, mini loop band, any 8”-ish lightweight handheld object)

* High-back chair if needed for balance

What if I am or my house is a hot mess?

We don’t care! Come 1000% as you are and with your house as it is. We have always prided ourselves in offering a judgment free community, and we don’t want our new structure to feel any different!

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Do you have a question that wasn't answered? Reply to this email to ask it. We'll let you know the answer and add it to the FAQ list that can always be found HERE.

                                            Stroller Safety and Class Rules

Stroller Policy

Children ages 5 and younger MUST stay buckled in the stroller during class. Please remove yourself from the group if your child needs to get out for any reason. Once they are secured in the stroller/carrier again, join back with the group!

Children 5 and older may come to class with prior notice to the instructor and may walk with you in between stations, however they must sit AWAY from the bands. This means they can sit next to your stroller, on a bench, curb, or low wall as long as it is a safe distance away from moving equipment/bodies. They may not join you for the exercise even if the bands are not being used. They may not run around during class.

Little ones that are fussy may be held in your arms during class, However we encourage you to keep them in the stroller or wear them in a carrier. We will do our best to keep strollers moving and keep children entertained.

The resistance tubes we use are safe when used correctly, but can occasionally "snap" during class due to wear and tear. Our Instructors are trained to execute exercises safely so that if a band were to break, it would break away from the children. Please do not let your children play with or chew on the bands. Other than being dirty, they can also develop tiny tears in them, due to sharp baby teeth, which makes them more likely to break.

When one child get's out of the stroller, they all want to. The last 10 minutes of each class is used for abs and stretching. At the end of every class, we will end with "The Most Important Stretch of the Day: Your Smile!". This will be your cue to let your child out of the stroller if you wish.

Adhering to this policy will ensure that kids remain safe, happy and allow mom to get a great workout! Thank you for your cooperation.

Class start time

We want to honor your precious time. Classes start promptly at their start times. Please join the group when you are ready. There's no such thing as "late" here.

                            How do I ENROLL in classes and receive reminders?

Enroll and receive reminders!

Always enroll in your classes on our website for email updates regarding your classes. In case of inclement weather, outdoor class locations may change. Always check email notifications before heading to class. This is our #1 way to contact you.

Other ways to stay up to date:

Follow us on Our Village (Our private Facebook pages) and check for updates an hour before class starts. You instructor will post a reminder and additional info before each class.

OUR VILLAGE- FIT4MOM PIEDMONT

Follow us on Instagram as well!

https://www.instagram.com/fit4mom_piedmont/

https://www.facebook.com/fit4mompiedmont

                                                  Our Membership

What does my Membership include?

Your membership includes classes at any of the FIT4MOM Piedmont locations. We also offer special incentives for our other programs (BodyWell, FIT4BABY, Run Club) to our members if you are interested. Memberships also includes being a member in our closed Facebook group, weekly playgroups, monthly Moms’ Night Outs and more!

For specific Questions about your plan please email KelseyBarry@fit4mom.com

Can I bring family or friends who are visiting to class with me?

Visitors are welcome to come to class FREE of charge! If you have an extended-stay guest who will participate longer than one week, they will be subject to a $15 per class charge. All visitors must create an account and sign our waiver in order to participate.

How do I place my membership on hold or cancel it?

Email kelseybarry@fit4mom.com to change the status of your membership. All requests need to be received in writing 30 business days before the next payment is due. Prorating is available. Please give plenty of notice. Memberships will be placed on hold for the maximum of 2 months. Memberships cancelled will be subject to the $50 sign up fee upon return.

When can I place my membership on hold or cancel it?

Holds can start any day of your billing cycle. Our system auto-prorates your membership upon release of your hold. There are no refunds on dues once payment has been paid. To avoid payment, all requests need to be received in writing 30 days before the next payment is due.

How do I change my return date on my hold?

You can return from your hold on any day of the month. You need to email kelseybarry@fit4mom.com at least 24 hrs prior to your return. Plans will be prorated.

What is the fee to place a membership on hold?

For all memberships: There are no fee's placed on Holds. Memberships can be placed on hold for up to 2 months per year. All plans will be prorated and a 30 day notice is required.

Can I attend classes when my membership is on hold?

During a "holding period" you are welcome to attend classes at the drop-in rate of $15/class. This will automatically be charge to your account after attending a class while on Hold.

What is the enrollment fee for a membership?

  • There is a $50 enrollment fee for all new monthly memberships. If you sign up for membership on the first day of class you pay a $25 enrollment fee.

  • If you cancel your membership and then wish to rejoin, you pay a $50 reactivation fee to rejoin.

  • Members who transfer to us from another franchise will be charged a $25 enrollment fee.

How do I update my credit card on file?

To update your credit card on file:

  • Log into your Pike13 account

  • Below your profile photo you will see a list of options

  • Click on "Payment Methods"

  • Update the information

  • Click “Save”

  • Be sure to delete the old credit card on file

If your monthly dues payment fails, there's a 1 week grace period. After that time, your membership could be cancelled.

Who do I contact with questions about my membership?

If you have any questions on your membership, you can email kelseybarry@fit4mom.com

Is my membership transferable to another franchise location?

No. Memberships are only valid for the franchise where they were purchased. If you move to an area outside of our franchise, you will need to cancel your current membership and sign up for a membership at the new franchise. We encourage you to contact the franchisee where you are moving to and let them know you have a current FIT4MOM membership at another franchise.

*Prices & Policies are subject to change.

Stroller Class FAQ's

What do I need to bring to class?

Plenty of water, towel or yoga mat/blanket, sunscreen (for outdoor classes), baby essentials including snacks and/or toys for your little one(s), comfortable walking/running shoes, appropriate exercise attire, and any kind of stroller. Jogging strollers are not required.

I just had a baby, when can I join?

You can begin attending class with your doctor's clearance to begin exercising, typically after your six week postpartum appointment. See you there, Mama!

Can I attend classes if I am pregnant?

Absolutely! We encourage expectant moms to continue to exercise throughout their pregnancies as long as everything has been approved by their physician. Instructors are qualified to lead our professionally designed pre/postnatal fitness programs that follow the latest American College of Obstetricians and Gynecologists (ACOG) guidelines. We can modify any exercise that poses a challenge as you progress through your pregnancy. FIT4MOM® recommends you obtain your doctor’s approval prior to beginning any exercise program. If pregnant, please speak with your physician before your first day.

Exercise during pregnancy has proven beneficial and helps improve or increase the following:

  • Cardiovascular fitness

  • Muscular strength/endurance

  • Energy levels

  • Higher fatigue threshold

  • Posture and biomechanics

  • Circulation

  • Self-esteem, sense of well-being

  • Recovery time

Can I try a class before I join?

Your first class is always FREE! This allows you to see first hand if we are a good fit for you and your little one! If you sign up here by clicking "My Account" and create a profile, your first FREE class is automatically gifted to your account and you can come try us out!

How will I know if the class location has changed due to weather?

In case of inclement weather, outdoor class locations may change. Always enroll in your classes on our website for email updates regarding your classes.

Follow us on Our Village (Our private Facebook pages) and check for updates an hour before class starts.

Follow us on Instagram and Facebook too!

Do I need to be a Runner to attend these classes?

Absolutely not! FIT4MOM is for moms of ALL fitness levels. We meet for a warm up, then power walk, jog, or run to each exercise station. You exercise at the pace you feel most comfortable.

At what age can my baby be in a jogger?

As a general guideline, when your baby can hold his/her head up, he/she can ride in a jogger. But, we suggest that you follow your own stroller manufacturer’s guidelines. You can use a head roll and bolster to make your baby even more secure. With shock absorbers and recline features, the age can be quite young. Please discuss with your pediatrician if you have further questions.

Do I need a jogging stroller for the workout?

Jogging strollers are not required. As long as the stroller is sturdy, not prone to tipping and all children can be safely strapped into their seats for the duration of class, it will work just fine!

My Baby doesn't like being in the stroller for too long, how will I get a good workout?

Your child is a priority, so don't worry if your baby becomes fussy during class! Our classes are designed to keep the kids moving and engaged by incorporating songs and various props to keep them entertained. With that said, if you need to change, feed or console your baby, please do so (remember, you are in good company). Kids will have good and bad days and we understand that. Your child will adapt and learn to love it! Ask your instructor for tips and tricks too!

How old does my baby need to be to start classes?

Your child can join you at any age as long as they can still safely be buckled in the stroller. We recommend waiting until you have medical clearance from your physician (normally this is 6-8 weeks postpartum). Always obtain your doctor's permission before starting this or any other kind of exercise program.

What do I do if my baby gets fussy during class?

That's okay! You will be in a group full of moms with their kids - we've all been there and we all get it. We will do our best to keep them moving, happy and entertained.

What if I need to feed my baby during class?

We’ve got you, Mama! If you need to change, nurse or console your baby, please do so. Your instructor will make sure to provide you with comfort and discretion during class. You're in good company.

Can my older children walk along or ride their bike during class?

Safety is our first priority, so please contact us to discuss options for older children. Children under 5 years old are required to remain in a stroller for the duration of class. We are committed to providing safe classes for everyone involved.

School-Aged children may walk next to your stroller. Please see other FAQ's for details.

BodyWell

Can I bring kids to BodyWell?

No. This class is for women 18 and up without children present.

Classes held virtually do not apply.

Can I participate in BodyWell if I am pregnant?

Yes- After you discuss with you OB-GYN. BodyWell offers a High Intensity Interval Training (HIIT) class and can be intense. When done correctly and safely, this style of class can be great for the pregnant body but we encourage your to talk to your doctor first.

What do I need to bring to class?

A yoga mat or towel for the abs portion and cool down. A resistance band (we will provide one for you on your first day of class), plenty of water, and a towel for your sweat. You WILL sweat!

What is the workout like?

This is a high-intensity interval training (HIIT) class that is delivered in one of three ways: Rounds, Circuit or Traveling. We cycle through Cardio, Strength and Core for a full-body workout that provides a significant caloric afterburn for enhanced results. Every class has an intention and finishes with a relaxing meditation.

Do I need to be in great shape to participate in class?

No. We have all fitness levels in our classes! However, these classes are designed to challenge and push you. Our goal is to deliver a workout that will challenge any fitness level. It might not be easy, but we promise you're worth it!

What makes BodyWell and other FIT4MOM Programs different from the gym?

BodyWell is so much more than just another HIIT workout! We are a community of moms where you will find support, encouragement, camaraderie and lifelong friendships. Through education, we help you create a healthier home and more active lifestyle for your family. We believe you should be empowered and encouraged to push past your perceived limits and find inner strength while building physical strength. We strive to build you up and put you first to create your BEST YOU.

Do I need to Pre-Register or can I just show up?

For BodyWell Transformation sessions, pre-register to ensure your spot in the class. Body Back sessions sell out quickly, so you want to hold your spot by registering early. There are 15 spots per session.

For Body Boost Workout classes or drop-in classes, pre-register so your instructor knows to expect you and can contact you if there are any changes to the class. We require a minimum number of clients to be enrolled in order to offer that class. If you cannot make it to class, you need to cancel with at least 24 hours notice or you will be charged for the class.

                                                         FIT4BABY

Can I bring kids to FIT4BABY?

No. This class is for women 18 and up without children present.

What do I need to bring to class?

A yoga mat or towel for the abs portion and cool down. A resistance band (we will provide one for you on your first day of class), plenty of water, and a towel for your sweat. You WILL sweat!

What is the workout like?

The 60-minute workout includes cardio, strength, balance, and flexibility training. We end every class with a relaxing meditation.

Do I need to be in great shape to participate in class?

No. We have all fitness levels and all stages of pregnancy in our classes. All exercises are carefully selected to prepare your body for the many changes you will experience and follow the most up-to-date ACOG (American College of Obstetricians and Gynecologists) guidelines.

What makes FIT4BABY and the FIT4MOM programs different from the gym?

FIT4BABY is a comprehensive program designed specifically for moms-to-be. You will find it’s so much more than just a workout! We are a community of moms where you will find support, encouragement, camaraderie and lifelong friendships.

                                                          Run Club

What if I have not run since before I had my baby or if I have never run at all?

Our Run Club coaches will lead you to your first mile! Whether it is your first mile ever, or your first mile post-baby, Run Club is appropriate for all levels. Walkers are encouraged to join and challenge yourself.

Can I bring my child with me to run club?

Run Club is stroller friendly. Any child that joins you for Run Club should be safely secured in a stroller.

What should I bring to run club?

Running shoes and water are essential. A yoga mat or towel would be helpful for the final stretch.

                                                        Our Village

What is FIT4MOM Our Village Events & Playgroups?

As moms, we understand that life is about finding balance while nurturing our minds, bodies and spirits. Our FIT4MOM Our Village Events and Playgroups was created with this aspiration in mind. By becoming a member, you will build a tight community of moms to share advice, tips and most importantly, laughter. Support and connect with other moms through:

  • WEEKLY innovative & creative playgroups - fun for baby

Join Our Village on Facebook and Follow us on Instagram for updates.

What if I need to cancel my membership?

Most memberships start with a 3 month contract. A 30 day notice is required to cancel your membership. There is a $50 cancellation charge before your first 3 months is over.

A 30 day notice is also required to put your membership on hold. 2 Month maximum for holds per calendar year.

Cancelled Memberships will be subject to the $50 sign up fee if you decide to return. Membership prices are subject to change.